Policy and Procedures
To maintain a professional relationship and ensure that your company has a positive experience with Middlefield Pallet Inc., we would like to inform you of our policies and procedures. Please fill out the customer application and information worksheet. Once we have reviewed your information, we will set up an account. There are multiple ways to submit orders to our company. You may use the order screen on our website or you may email your purchase order to us at email@example.com. If you would like to fax an order, please fax order to our office at (440) 632-0505. Customer Service will confirm receipt of your purchase order. If you do not receive a confirmation, please call to make sure your order was received. For non-stock pallets, we require a 5 day lead time but for stock or used pallets the lead time may be less. Please make sure to pay your account according to our terms so your current deliveries are not interrupted. Our system is designed to place accounts on credit hold if they are 5 days past their credit terms. Once an account is placed on credit hold, no orders can be released until the account is current. If your account is setup with discounted terms, please take the discount by the discount day. We allow a 3 day grace period to receive the check. If the discount is after the terms we will NOT allow the discount. This is the same for any direct deposits that are made to our company.
Because the raw material market is so volatile, our goal is to keep customers informed of the market, governmental rules and regulations as well as future price changes. When raw material increases to the point that we need to increase our pallet prices, you will be informed by a letter stating the increase and we allow for a two week period before prices are changed. Please call our office with any questions or problems. Customer service is our top priority!
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